Phone: 239-477-1000
Emergency: 911
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Communications Technician I - Help Desk

Salary Range: $34,031.00 - $34,031.00
Hours per Week: 40 (Full-time)
Department: Technical Support & Facilities Division

Primary Responsibilities:


Job responsibilities will primarily focus on Help Desk functions. Provide customer support for all phone calls, emails, voicemails, walk-ins, etc. •Monitor and maintain the Help Desk software ticket system and ensure that customers are assisted in a timely manner. •Escalate complex or high impact issues/events to other team members or support groups in a timely and appropriate manner. •Troubleshoot, repair, and upgrade desktop/laptop computer systems remotely and provide assistance to walk-in customers. •Provide 24x7 on-call support in a rotation with other Tech Support staff. •Develop, write, and update procedures. •Apply knowledge of computer software and hardware to resolve user issues. •Provide users with guidance in the proper use of standard software applications including but not limited to: Microsoft Windows, Office suite and agency specific software. •Provide support for additional IT services, including but not limited to: agency software, projectors, cell phones, pagers, swipe cards, radios, printers, scanners, fax machines, facilities and county work orders, etc. •Communicate technical issues with co-workers to research and implement solutions. •Coordinate priorities with supervisor and co-workers to ensure that the issues with highest priority are completed first and that the supervisor and co-workers are kept up to date on the status of any particular issue through the frequent use of the Help Desk ticket system. •Keep skills in relevant technologies up to date and takes steps to constantly improve skills.

Desired Job Experience:


•1+ years of related experience or equivalent in a customer support organization resolving and coordinating resolution for computer related problems •Knowledge of IT customer support Help Desk operations •Ability to multi-task •Excellent customer service skills •Ability to clearly articulate technical issues and solutions to non-technical users and to follow-through on completing tasks in a timely manner •Ability to create clear and concise documentation •Written and verbal interpersonal communication skills •Ability to work both independently and in a team environment •Ability to work well with little supervision •Ability and desire to learn new technologies •A positive attitude and time management skills are a must.

Desired Education:


Minimum High School Diploma or GED

Certifications Required:


Must provide resume at time of application

Other Qualifications:


•1+ years of related experience or equivalent in a customer support organization resolving and coordinating resolution for computer related problems •Knowledge of IT customer support Help Desk operations •Ability to multi-task •Excellent customer service skills Must provide a resume at the time of application LCSO is an Equal Opportunity Employer/Veterans Preference

Minimum Physical Requirements:


•Must be able to lift 50 lbs

This posting will close 2014-08-19